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Windows 10 Internet Issue

14 December 2016

An update to Windows 10 software appears to be causing problems for PC users trying to connect to the internet. It seems to be a problem most prevalent in Europe, with several Internet Service Providers (ISPs) having highlighted the problem. The issue appears to be independent of brand / type of router or ISP used.

Microsoft has also offered guidance to those experiencing difficulties, using the classic guidance, “Have you tried turning it off and back on again?”.

It appears that computers running Microsoft's latest updates are losing network connectivity essentially because the PCs cannot automatically pick up the addressing systems from their broadband routers, which then cannot connect to the internet.

This is not the first time a Windows 10 update has created trouble, with webcams becoming ornaments after a September patch did not work as intended.

In this instance, if you find yourself suffering from this problem (how are you reading this article then??), if restarting your PC does not work, try the following:

  • Click start, power and restart (not shut down)
  • Try the internet connection once more after the PC reboots
  • If this does not work, reset your IP address by opening up the command prompt
  • Click on the Start icon (bottom left hand cornet) and then select ‘Run’
  • Type in "CMD" and press ENTER
  • In the resulting command prompt window type in "ipconfig /release" (without the inverted commas) and press ENTER
  • Type in "ipconfig /renew" and press ENTER
  • If this does not work, clear the DNS settings
  • To do this, open the command prompt window again (as above)
  • This time, type in "ipconfig /flushdns" and press ENTER

It is believed if you follow these instructions, you will regain your connection to the internet.